FAQ2019-11-21T17:17:15+00:00

ASK & WE ANSWER

Frequently Asked Questions

At Tekno, we want to provide you with the experience, service, and support you need. If you have questions or want more information, check out this list of Frequently Asked Questions! For more information or any product-specific questions, just request more information!

If I share my process with Tekno, how can I be assured that it will not be shared with my competitors?2019-09-24T20:33:46+00:00

We’re happy to sign NDA agreements. We have them standing with all of our current customers and we do not share trade secrets or any confidential information.

Does Tekno do the actual installation or do they subcontract the work?2019-10-21T13:41:10+00:00

We have a team of installers that also help assembly the equipment. They’ll travel to the job site and install, so the same crew that installs the equipment are the ones that were actually involved in the assembly. This ensures they are familiar with the unique needs of your equipment.

How is support handled at Tekno?2019-09-24T20:32:12+00:00

Typically the best way to request support is to contact your project engineer. They will answer or return your call within hours. We also have a 24-hour support line you can call in the event of an emergency.

Does Tekno have an in-house R&D Group?2019-10-21T13:41:39+00:00

Yes, we have a full team of mechanical engineers, controls engineers, and technicians dedicated to improving our products, creating new products, and testing. Each product and/or improvement is rigorously tested to ensure it meets the needs of our customer prior to being put into production. Let us know if you have any suggestions for new designs or improvements!

Is Tekno a UL certified shop?2019-10-21T13:42:27+00:00

Yes, our engineers and technicians have all been certified by UL. Each panel assembled at Tekno is ensured to meet UL’s testing criteria prior to shipment.

Does Tekno provide controls engineering and programming with their own engineering staff?2019-10-21T13:43:25+00:00

Yes, we’ve got our own in-house staff of mechanical and controls engineers who design all of our systems.

Does Tekno design and manufacture all of it’s own product or are they a reseller of someone else?2019-10-21T13:44:21+00:00

Yes, our product engineers are dedicated to making the best possible products. Ninety percent of the parts in our system are designed and built at Tekno.

Does Tekno use it’s own products in-house?2019-09-24T20:37:58+00:00

Yes, absolutely!

How does Tekno continually implement new technology and still ensure reliability?2019-11-14T16:28:06+00:00

At Tekno, we have a dedicated R&D Department whose sole purpose is to listen to customers’ needs and go through rigorous testing processes in order to make sure all issues are brought up and addressed before going into a production environment.

How do Tekno’s products compare in price?2019-09-24T20:21:19+00:00

The feedback we’ve received from customers and competitors is that our pricing is much more economical and affordable than most other options, especially given the value of our products.

What is the typical delivery of a system?2019-11-14T16:29:16+00:00

Systems can vary in size and complexity and therefore so does our delivery. We stock all of our components and parts in Kentucky, so we can be very flexible on delivery to help meet your needs. We also offer a 48-hour guaranteed shipping on component orders!

What is Tekno’s process to discuss my needs and create a solution?2019-10-10T14:42:02+00:00

Our product specialist would like to ask you about your production environment and your challenges. With that information, we can guide you to the best products that will help solve those needs.

What happens when I request more information?2019-09-24T20:27:55+00:00

Here at Tekno, we prefer a more personal touch. When you request more information on our site, one of our product specialists will reach out to your personally and provide the information you need.

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